Positive Action / Gweithredu Cadarnhaol

Positive Action

Hello Residents, 

Fairwater Neighbourhood Policing team have been working hard in the areas of Creigiau, Pentyrch and Radyr after concerns were raised that rogue traders have been operating in the area recently. These traders offer work for what is believed to be a reasonable price but once agreed, variety of tactics are used to pressurise residents into buying something or additional services that they do not want or need.  These tactics can range from halting work until further money is paid or doing un-necessary work that has not been agreed and then demanding large amounts of money for the work to be rectified and completed.

On 5th March 2026, Fairwater Neighbourhood Policing team and National Trading standards carried out a joint operation in the areas, checking-in on local residents and their properties. 

During the operation, PCSO's identified a property where roof repairs were being carried out under questionable circumstances for a substantial cost. Officers spoke with the resident and Trading Standards took immediate action against the ‘business’ ceasing all work. This intervention ultimately prevented the resident having to pay £13’000 - and potentially more.

Following routine Police checks, it was identified that three of the persons working at the property were wanted by the Home Office and were subsequently arrested.

We would like to thank you for your help, it is only by the police and the public working together that we can prevent and detect crime.

The attached link provides further advice to members of the public about remaining vigilant with rogue traders operating in South Wales. Vigilance warning as rogue traders operate in south Wales | South Wales Police

Should you wish to speak to the police but do not require an emergency response, you can make an online report via our website https://www.south-wales.police.uk, send us a private message via Live Chat, or call 101. In an emergency always dial 999.

If you wish to receive this message in Welsh, please reply to this message and a response will be provided as soon as possible.